Aligning Our Resources With Your Priorities

It is sometimes said that what gets measured is what gets managed. Unfortunately in our industry, potential customers have been in the habit of measuring some of the wrong things. When all technology, quality and price prerequisites have been met, what then separates the 'big boys' of contract manufacturing from tier-2 ECM's like us? Our answer :

Our dedicated Program Managers will oversee all your operations at BCM and will serve as your focal interface, right from the onset of NPI through to the end of your business at BCM. They're what we like to call "your BCM gearshift". The result; you can expect BCM to operate as an extension of your own manufacturing operations.

Because Program Management is the differentiating gauge of our service performance, we have attempted to make it as empirical as possible in its daily operations. Some of the approaches we've employed with our customers include:

1. The 'Front Desk' - the buck stops here!
An e-mail id that is our customer's gateway to every department chief at BCM. It completes a communication loop that guarantees a response within 24 hours. The buck stops at frontdesk@bcmcorp.com.my

2. Quarterly Customer Surveys - when we dance, we let our customers lead.
We view our customer's measurement & feedback of our performance critical towards identifying and correlating with our internal key indices. These indices include:
- Delivery compliance
- Quality
- Materials management
- Overall Responsiveness
To facilitate this quarterly measurement, we've fashioned a generic survey format that addresses these pertinent parameters our Program Management. We believe this survey serves as the true indicator of BCM's overall service performance for the quarter.